In august 2019 hp expanded its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced january 2018 and expanded in january 2019.
Hp laptop battery replacement warning.
If your laptop doesn t have a user serviceable battery you ll need to contact the laptop s manufacturer so they can crack your laptop open and change its battery for you.
The notebook computer must be on ac power in order for hp battery check to function properly.
Additionally a red x may appear on the battery icon in the notification area.
Hp provides the hp battery check tool to help you test the battery.
Remove the battery from your laptop but be careful if you ve just used your laptop because it may be hot.
To find your product number use hp support assistant or locate the product number on the product label.
On some older hp notebook models that are running windows 7 you may incorrectly receive the following warning message from the windows battery meter.
The best thing to do when power gets low.
You see no warning.
If the computer powers on with the second battery and the battery charges correctly contact hp customer support for battery replacement.
When your battery is new you can rest assured that you have a dependable power source for all your on the go computing needs.
Consider replacing your battery.
To prepare your computer for checking the battery status turn off the computer and connect it to the ac adapter.
Hp notebook pcs battery does not power notebook or hold a charge.
If you see any leaking a gummy residue or broken plastic along the surface area stop using it right away and order a replacement.
That critical battery notice is serious.
Allow the computer battery to charge for approximately 30 60 minutes before trying to run the hp battery check utility.
If your laptop has a user serviceable battery that is one you can remove on your own you can replace your battery fairly easily.
The right hp laptop battery for you.
If the problem remains with the new battery you might need to replace the system board.
The laptop simply hibernates or turns itself off whichever option is set.
Battery check is part of the hp support assistant that is installed on hp computers shipped with windows 8 windows 7 or vista and is available for computers that were upgraded from xp to vista.
Hp urges customers to recheck all potentially affected products.
Does the battery appear cracked or swollen.
See purchasing a replacement battery.
Laptop time is over.
To get the latest version of the hp battery check go to the hp support assistant.
Different notebook models require different batteries.
This is the case whether you buy a replacement laptop battery or simply have one in your new hp laptop.