Both printers work fine and print from my i phone and even my old windows xp computer.
Hp printer not working after update.
Continue to the method to download firmware from the hp website.
After you upgrade to windows 10 the printer setup software window opens instead of the settings and tools view when you open hp printer assistant and the printer icon is missing from the devices and printers folder.
Message windows cannot print due to a problem with the current printer setup.
If the printer connects to the computer with a usb cable this update method is not available.
The issue might occur even though your printer was set up and installed before the windows upgrade.
After acknowledging the problem the company made available update kb4524147 build 18362 388 to address the intermittent issues and file explorer crashing during a printer job.
Uninstall existing printer software.
Check your security software to make sure the printer software is not being blocked.
Could not solve this problem by uninstalling kb4557957 or installing kb4567523 or stopping and restarting spooler or connecting an usb printer and turning it on befor turning windows on or using windows troubleshooting utility or removing the old printer driver and intalling a new one etc.
Use these options to download drivers additional printer software and updates for hp printers.
Press and hold the wireless button on the back of the printer for 5 seconds until the edge lighting flashes purple.
Printer software uninstall existing software.
For hp envy 6000 pro 6400 deskjet plus ia 6000 and 6400 all in one printers.
Full feature drivers windows and mac.
If you make changes to the security software setup restart your computer and log in.
For best results do not ignore the suggested restart sequences.
On your computer open the hp smart app and then click the plus sign.
Supported printers must connect to a wireless or wired network with an active internet connection to install updates.
After and auto windows 10 update about two weeks ago both my printers fail to print any longer from that computer.